car hire reno

(sn) time now for eyewitness news call 12 for action... a local couple called us for help after a rental car company charged them hundreds of dollars

more than they were expecting to pay. (ks) eyewitness news consumer reporter susan campbell joins us now with the details. that big bill happened at

the very end of a vacation.. the couple felt like had to pay it because they had to catch their flight home. weeks later - we were able to get them a refund. bill petrasek and his wife went on vacation to celebrate their fifth

they wedding anniversary. they rented a car and logged 16-hundred miles through california and nevada. along the way - capturing hundreds of memories... 17:36:38 it is just amazing.

this country has so much to see and we love going and seeing this country! :47 but when they returned their rental car at the reno airport...

their bill was way bigger than they expected.. 17:27:54 this is 968 dollars, is what i was expecting to pay. :57 so she hands me this when they're checking the car and says 1574. i said what?!

turns out - thifty charged them a 300 cleaning fee for cigarette smoke and a 200 dollar lost key fee - both charges for a rental car the couple had for less than a day.. at the very beginning of their trip. 17:28:10 i said that's not

right. that's not me. and she said well can't help you. :16 17:28:50 at this point, i'm getting aggravated. we don't smoke. you can'ttell me there's smoke damage in the car that we turned in

that we only had for 14 hours :58 and bill says he knows he didn't lose the key... because he drove the car back to the lot. 17:34:20 500 dollars! and i couldn't leave the airport w/o paying

after vacation - bill says he tried unsuccessfully to get his money back... when we got involved.. bill got his refund. 17:32:38 my bank statement came in 500 credit. :41 a representative from the hertz corporation - which

operates thrifty - sent us an email saying 'we apologize for the mishandling of mr. petrasek's rental and for the inconvenience caused to him. as promised, his refund was processed...' according to the federal trade commission - before

you book a rental car - you should check companies' policies on drop off fees and out of state charges. for more tips right now - go to our website, wpri.com. if you have a consumer problem you need help

solving - contact our call 12 for action center

car hire reno,monday thru thursday from 11 until 1 - our hotline is 228-1850. susan campbell -